Great experience for our long-distance move. We watched the PODS video on how to pack the unit, and that turned out well; we packed so much into the PODS unit, and nothing got damaged. I liked having plenty of time to pack it. We hired local movers to help us unpack it so we could return it within a month. Excellent customer service by phone, and the drivers we met were excellent, very helpful and experts at maneuvering the Podzilla. We enjoyed watching Podzilla in action, brilliant system!