Cancellation Policy

You can cancel your order at no cost if you contact us by 4 p.m. local time, at least three days before your first container is scheduled to be delivered. Otherwise, you may be charged a cancellation fee. If you cancel after your first container is delivered, the delivery fee, first month’s rent, and Contents Protection coverage (if applicable) will be charged and are nonrefundable.

• To cancel your entire order before your first delivery: Chat with one of our associates or call (855) 706-4758 by 4 p.m. local time, at least three days before your container delivery date. You must connect with our Customer Care Team – either by chat or phone – to cancel. We can’t accept cancellation requests by email, social media, or voicemail. If you cancel after 4 p.m. three days before your delivery, you will be charged a cancellation fee of $150.
• To cancel your entire order after your container(s) is delivered: Chat with one of our associates or call (855) 706-4758 as soon as possible. The delivery fee, first month’s rent, and Contents Protection coverage (if applicable) are nonrefundable.
• To cancel part of your order: Chat with one of our associates or call (855) 706-4758 by 4 p.m. local time, at least three days before your container is scheduled to be delivered to cancel part of your order at no cost. Example: If you need to change your order from three containers to two containers and contact us by 4 p.m. local time three days before, a cancellation fee will not apply.
• To reschedule your container delivery: If you don’t want to cancel your order, but your delivery date no longer works for you, you can reschedule. Visit MyPODS.com to change your delivery date by 4 p.m. local time three days before your current service date with no fee. If you reschedule after 4 p.m. local time three days before your service delivery date, fees may apply.
• To make other changes to your order: Chat with one of our associates or call
  (855) 706-4758 by 4 p.m. local time, at least three days before your container is delivered for requests beyond modifying container quantities and service dates. Example: You want to upgrade from an 8-foot container to a 16-foot container. Modifying products and services may result in a change to applicable fees.
• Order Change Due to Your Failure to Comply: If PODS is unable to complete a scheduled service due to circumstances caused by you, you will be responsible for the fee associated for the attempted service, not to exceed $150.00. This may occur, for example, if PODS is unable to deliver a container because the delivery site does not meet PODS’ placement requirements, or if PODS is unable to pick up the container due to an obstruction preventing access to the container.