Frequently Asked Questions about Self Storage and Portable Moving | PODS

Frequently asked questions about PODS services

Q. If I can't fill an entire container, what do I do?
A. PODS containers are designed to allow for partial household loads. There are eyehooks for tie downs every 4 feet and throughout the container that permit securing the load.

Q. Will PODS load the container for me?
A. PODS can recommend companies for packing, loading, or unloading in each of our locations. Our flexible scheduling allows for adequate time to load the PODS container at your leisure. Our packing services page can provide additional details.

Q. How long do I have to load or unload the container?
A. PODS allows you to pack your PODS container at your leisure. There are no deadlines, time pressure, you move when you are ready.

Q. Do I have to be there when the PODS container is dropped-off or picked-up?
A. No, although we recommend that someone be present whenever possible. Our deliveries and pick-ups may occur at any time after 7:00 am local time. The customer is responsible for ensuring that there is adequate clearance and accessibility for the desired location of the container.

Q. How long will it take for my container to be delivered to my new location?
A. Delivery time depends on a variety of factors, which include availability of delivery vehicles and the distance to the delivery location. PODS scheduling technology provides the flexibility to meet your moving needs.

Q. What day is my storage rent due?
A. PODS storage rent is due on the day the container is delivered and continues on a monthly billing cycle thereafter until you are finished using the container. We offer all major credit cards and automatic payment. You can also access your account and make payments online.

Q. Do you prorate for unused days?
A. PODS does not prorate monthly rates. We offer excellent value and will work with you when scheduling to take advantage of the billing cycle to minimize the stress in scheduling your move.

Q. How can I make a payment? What form of payment do you accept?
A. PODS accepts these major debit and credit cards: Visa, MasterCard, American Express and Discover (Canada does not accept Discover) Certain locations may accept check, money order or cash for local moves. For Relo orders we do accept ACH payment, but it must be for the full amount (Canada does not accept ACH payment). PODS' billing cycle begins on the day of initial delivery and continues to the same day the following month.

Q. How do I get copies of all my bills?
A. You can access your account online to retrieve a copy of your invoices or you may call us and we can mail or fax this to you.

Q. How do I get my account balance?
A. You can access your account online to retrieve a copy of your invoices or you may call our agents for any concerns.

Q. If I cancel the order do I get my money back?
A. Local orders - We charge the initial delivery fee and 1st month of storage up to a day in advance of delivery. We do ask that if you are going to cancel that you do so by calling PODS by 4pm EST the day before you are scheduled or a cancellation fee may be charged. When cancelling your order you must call and speak to an agent.
Relo orders - There is no cancellation fee but keep in mind your initial charge will be five business days before the initial delivery. If you cancel before the container is delivered all charges will be refunded back to you. If you cancel for any reason after the container is delivered you will be fully refunded for all charges except for the $75.00 delivery fee. As a courtesy we ask that you call by 4 pm EST the day before the initial delivery to cancel. When cancelling your order you must call and speak to an agent. Email and/or voicemail notifications cannot be accepted.

Q. If necessary, will I be able to change my payment method later?
A. You can always call an agent and change your Credit Card on file.

Q. When do I pay? When do all the costs of the move hit my credit card?
A. Local orders - We charge the initial delivery fee and 1st month of storage up to a day in advance of delivery. All other fees are charged up to a day in advance of a scheduled move. We charge your monthly fee on the anniversary date that the container was delivered.
Relo orders - You are charged 5 business days prior to the initial delivery of your container for the 1st month of storage, all delivery fees and taxes. Then 5 business days before your container is scheduled for shipment, you will be billed the remaining balance.

Q. How much clearance do I need to place a container at my house or apartment?
A. In order to place a PODS container on your property we need a clearance of 12 feet in width and 15 feet in height with no steep inclines, low branches or wires.

Q. Do I have to be there when you deliver?
A. Delivery can be made if you are not available, just be sure you provide specific delivery instructions at the time you place your order. It is recommended that you visit our website prior to delivery to review and accept the terms and conditions of our customer rental agreements. If you are unable to do so, all applicable paperwork will be left for you inside the container.

Q. How do I find out about my local regulations?
A. PODS will inform you of any regulation that we are aware of. If we do not have information for your area, a quick internet search on the city website should provide you the information you are looking for.

Q. How long can I keep my container at my location?
A. Unless there is a specific regulation that defines the amount of time a container may be placed at your location, you may keep it for as long as you need.

Q. What if I need to access my contents while they're in storage?
A. You can schedule access to your container by contacting our customer service department. Access is available to our Storage Center locations typically within 24 to 48 hours, 6 days per week. There is no additional charge for this service. PODS internal container access can vary by location.

Q. Are there any restrictions for using PODS?
A. PODS are permitted at most locations. If PODS is aware of regulations in your area, you will be informed at the time you place your order.