Frequently Asked Questions
Are there any hidden charges?
PODS quotations include all taxes and applicable delivery charges. Packing supplies, locks, and a content protection program are available upon request. In some cases where a paved driveway is not available or it would be difficult to place the container, additional charges are possible. Check with our agents for details.
How can I make a payment?
PODS accepts these major debit and credit cards: Visa, MasterCard, American Express and Discover. Certain locations may accept check, money order or cash for local moves. PODS' billing cycle begins on the day of initial delivery and continues to the same day the following month.
Does PODS accept cash as a form of payment?
Some locations will accept cash for Storage Center storage only.
Do you prorate for unused days?
PODS does not prorate monthly rates. We offer excellent value and will work with you when scheduling to take advantage of the billing cycle to minimize the stress in scheduling your move.
How do I get my account balance?
You can access your account online to retrieve a copy of your invoices or you may call our agents for any concerns.
When do I pay? When do all the costs of the move hit my credit card?
Local orders - We charge the initial delivery fee and 1st month of storage up to a day in advance of delivery. All other fees are charged up to a day in advance of a scheduled move. We charge your monthly fee on the anniversary date that the container was delivered.
Long-Distance orders - You are charged 5 business days prior to the initial delivery of your container for the 1st month of storage, all delivery fees and taxes. Then 5 business days before your container is scheduled for shipment, you will be billed the remaining balance.
If I cancel the order do I get my money back?
Local orders -We charge the initial delivery fee and 1st month of storage up to a day in advance of delivery. We do ask that if you are going to cancel that you do so by calling PODS by 4pm EST the day before you are scheduled or a cancellation fee may be charged. When cancelling your order you must call and speak to an agent.
Long distance orders - There is no cancellation fee as long as you call before 4 pm local time the day before the initial delivery. Keep in mind your initial charge will be five business days before the initial delivery. If you call to cancel the container before the 4 pm deadline, all charges will be refunded back to you. If you cancel for any reason after this deadline, you will be refunded for all charges except for the $199.00 delivery fee, and, if delivery has already occurred, any applicable extended delivery fees. When cancelling your order you must call and speak to an agent. Email and/or voicemail notifications cannot be accepted.