Privacy Policy For PODS Moving & Storage Website In Canada | PODS

PODS ONLINE PRIVACY POLICY (CANADA)

PODS is committed to protecting the privacy of its customers. We have adopted this privacy policy to ensure that your personal information is secure and your privacy is respected. Below is a description of how we maintain online security and protect your privacy.
If you have questions or concerns regarding this statement, please contact us at:

PODS Enterprises, Inc.
5585 Rio Vista Drive
Clearwater, Florida 33760
1-888-776-7637
accountmanager@pods.com

Please read the policy terms carefully before using this web site. By using this site, you are agreeing to the terms set forth below. If you disagree with anything stated below, do not use this site.

Privacy Policy

Personal Information. PODS collects personal information of its customers only when they voluntarily submit such information to us, such as when placing an order through the website and the call center."Personal information" means any information by which you can be personally identified and may include, for example, name, e-mail address, mailing address, telephone number, credit card information, your responses to survey questions, and information relating to any orders you place. Providing your Personal Information, either in person, by telephone, or on-line, constitutes your consent to the collection, use and disclosure of such personal information by PODS for the purpose of providing the relevant services and as may be set out in our Privacy Policy.

Non-identifiable Information. This site uses “cookies” and collects technical and navigational information that is not personally identifiable to any particular user. For example, computer browser type, Internet protocol address, pages visited and time spent on our website. This information may be used or analyzed by PODS to improve our Web design and functionality and our ability to service you and your accounts. Our cookies cannot profile your system or collect information from your hard drive. Most browsers are initially set up to accept cookies, but you can set your browsers to refuse cookies.

Providing Online Support. We may provide online customer service chat sessions to assist you while you are navigating through our Website. We will use and maintain any personal information you provide via these sessions in accordance with this privacy policy. We and our 3rd party service provider of the online customer chat feature may maintain dialogue transcripts of the online chats with us for staff training, for quality assurance purposes or for other purposes as described herein.

Minors. We do not knowingly collect personal information from minors and ask that children under 18 years of age not submit personal information on this site without parental consent. Although we can not prevent children under 18 from submitting personal information, we will destroy such information if we are made aware that proper consent was not given.

Use/Disclosure.We use information that we collect about you or that you provide to us, including any personal information, in the following ways: responding to your inquiries, providing you with information about our products and services that you request from us or other information that you find useful (regardless if a business relationship exists between us), aggregate statistics about our customer’s preferences, processing orders you have submitted, maintaining your account, to carry out obligations and enforce our rights arising from any contracts entered into between you and us.  To ensure that you receive any e-mails that we may send to you, confirmations may be sent to us or our service provider when you open such emails or click certain email links.  These confirmations may also show whether your e-mail application supports graphics so we can tailor our messages to you.

Occasionally, we may deliver marketing and account information relevant to you, such as discount coupons, information about new product offerings, reservation confirmations, surveys, account information, notification services, and for administrative reasons. 

You may opt-out of receiving any of our marketing or promotional emails at any time by sending an e-mail to accountmanager@pods.com or by using the links provided in any emails received from us.

We do not sell or rent your personal information to third parties. However, we may disclose personal information that we collect or you provide as described in this privacy policy:

• To our franchises, subsidiaries and affiliates for the purposes of providing services; • To contractors, service providers and other third parties we use to support our business and to perform a variety of functions, such as fulfilling orders, billing and collection, assisting with promotions, credit card processing, transportation services, conducting contests or sweepstakes, helping us improve our product and service offerings and our website, providing technical services for our Website, data analytics, etc. Such third parties are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them

• To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution or other sale or transfer of some or all of PODS' assets, whether as a going concern or as part of bankruptcy, liquidation or similar proceeding, in which personal information held by PODS about our Website users is among the assets transferred.

• To fulfill the purpose for which you provide it.

• With your consent.

We may also disclose your personal information:

• To comply with any court order, law or legal process (e.g., subpoenas), including to respond to any government or regulatory request.

• If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of PODS, our customers or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

Some parties that process or store personal information may be located in the United States. Therefore, your information may be processed and stored in the United States and, as a result, the United States governments, courts, or law enforcement or regulatory agencies may be able to obtain disclosure of your information through the laws of the United States.

By providing your cellular number, you agree to permit PODS to contact you using an automatic telephone dialing system and/or a prerecorded voice regarding matters relevant to your account, including, without limitation, estimated time of arrivals and pickups of container(s), status of your contract, accounts payable and gypsy moth documentation, as applicable, and any other operational or account matters.

Other Web Sites

Many PODS operating areas are owned by franchisees, who operate as independent businesses. Some franchisees also operate web sites. We encourage franchisees follow this privacy policy. However, please review the privacy policy of each site to determine the privacy policies of that site.

Access

At any time, you may obtain a summary of the personal information on record with PODS which has been collected about you via this website. We permit and encourage you to request that any inaccuracies in the personal information be corrected or that such personal information be removed from PODS’ marketing databases.

To make any request described above, send an e-mail to accountmanager@pods.com

or write to:

PODS Enterprises, Inc.
5585 Rio Vista Drive
Clearwater, Florida 33760
1-888-776-7637
accountmanager@pods.com

When contacting us, please be sure to provide us with your exact e-mail address, name, address and/or telephone number(s) in order to be sure we handle your request correctly.

Security

PODS recognizes your personal data is your private information, so we strive to achieve high standards in how it is used and providing for its safekeeping. PODS’ website uses some of the most secure forms of online communication available, including industry-standard encryption technology to keep your personal information safe. Whenever you provide information, we use secure socket layer (“SSL”) technology to make sure that it is "encrypted," or, scrambled, so that no one else can read it while it is being transmitted over the Internet.

To protect your personal information, PODS maintains physical, electronic, and procedural safeguards in keeping with industry standards and practices, all of which are regularly updated in response to changes in technology. We strictly limit access to information about you to those employees who need to know the information in order to perform their jobs. All employees are prohibited from accessing our files and databases without proper authorization. We periodically audit for compliance with this standard and impose penalties for any failure to comply with this policy.

You should always safeguard your own personal information by protecting passwords used to access websites and by safely disposing of records no longer needed.


Changes

PODS reserves the right, in its discretion, to change, modify, add, or remove portions of this Privacy Policy Statement at any time. You should check this page periodically for changes which will be prominently announced by the posting of a notification. Your continued use of this website following the posting of changes to this Privacy Policy Statement will mean that you accept those changes.

Updated: December 9, 2014

PRIVACY POLICY CANADA Information

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