PODS names James Hwang corporate director of call center operations, fills additional key positions in Call Center
– PODS welcomes James Hwang as director of call center operations at the firm’s corporate headquarters.
Hwang will direct sales initiatives and develop new strategies for long-distance moving and local moving and storage sales, as well as customer service to ensure a competitive edge for the firm.
“PODS offers a unique service and the customer satisfaction scores have always been fantastic. I hope to continue that excellence while implementing some additional best practices,” said Hwang. Most recently, Hwang served as vice president of operations at Scicom, Inc., and has held leadership positions with Bank One, JP Morgan Chase & Co., and the Home Depot. Hwang graduated from the University of Central Florida with a degree in economics and is a Lean Six Sigma Black Belt.
In addition, PODS recently filled several positions in its Central Call Center with the appointment of an additional manager and four supervisors to better align call center teams and improve coaching, training, call monitoring, work flow definition, and scheduling.
About PODS, Inc.
Founded in 1998, PODS currently provides service to a population of more than 239 million consumers, and moving and storage services in 48 U.S. states, Canada and Australia. To date, the company has completed more than 200,000 long-distance relocations, exceeded one million deliveries and has nearly 140,000 PODS containers in service.
PODS secure containers are constructed of a steel frame and are available in three sizes: approximately 8-by-7-by-7 feet, 8-by-8-by-12 feet and 8-by-8-by-16 feet. The 12-foot and 16-foot containers have been tested to withstand winds of more than 110-mph when partially loaded. For more information or to schedule service, visit PODS.com or call 800-776-7637.
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